FAQ about our campsite in Biscarosse
Frequently asked questions
How to make a reservation
How do I check availability or prices?
Checking availability and obtaining real-time rates for our accommodation and pitches couldn’t be easier!
Go to our home page, and click on the ” BOOK ” button in the top right-hand corner of this screen.
Add your dates of stay, the number of holidaymakers and indicate whether you would like a rental or a pitch.
Click on “Description” for details of the accommodation you are interested in.
And there you are, all you have to do is make your choice!
How do I book a stay?
You can book a stay :
– On our website, click on the “ BOOK “at the top right of the page reception. Leave–you guide, it’s fast and secure.
– By telephone: 05 58 78 12 33, by choosing option 2.
In all cases, you will be asked to provide the following information surname, first name and date of birth of each participant, your address, your telephone number, your e-mail address.
Reservations become effective and firm upon receipt of a 25% deposit. For For more details, please consult the General Terms and Conditions.
How can I book several accommodations or pitches?
For all group reservation requests, you must we contact directly, by phone or e-mail via the Contact. We are reserve the right to review the application and either accept or reject it.–ci
Can I choose my location?
We usually offer the option “preferential location” option. check this option when booking and indicate your preferences. This option is charged at €40.
If this option is not available you can enter your preferences in the Remarks stay” on your booking form. Insofar as availability, we allocate youons the location best suited to your needs.
Is it possible to put an option on a stay?
NoIt is not possible to place an option on a stay. All requests for reservation must be firm.
Payment methods
What payment methods are available?
The most popular payment method simple is payment by credit card on our site Internet or by phone (Visa, MasterCard, Eurocard and Carte Bleue). Payment by credit card is secure.
Other payment options are : bank transfer, cheque bank or check ANCV Connect or paper vacation vouchers. You can also pay in 3x free of charge.
A deposit of 25% of the total amount is payable at the time of booking.
You can pay the rest later. The balance of your reservation is expected at the latest at least 30 days before the start of your stay.
To pay your balance, log on to your customer areaat the bottom right of the home page.
Are vacation vouchers accepted?
Yes, ANCV vacation vouchers are acceptedin paper AND connect formats.
To pay with vacation vouchers, you must :
– Select the “Chèque vacances” payment method when booking.
– Send vacation vouchers by registered mail with acknowledgement of receipt to the campsite address within 5 days of the booking request.
– The amount can be supplemented by a bank cheque
A booking confirmation will be sent to you upon receipt of cheques by the by the campsite.
What do our rates include?
Rates vary according to booking period, dates of stay of stay and the level of comfort of accommodation.
The price includes the accommodation booked as well as the services and activities offered by the campsite:
– Children’s entertainment,
– Evening entertainment,
– Sports activities (except those listed at extra cost),
– Access to the swimming pool,
– Access to sanitary facilities.
The following services will be added to the posted rates rates:
– Tourist taxes
– Pets,
– Activities offered outside the campsite,
– Drinks in the bar, restaurant and shops
– Cancellation guarantee or insurance,
– Access to Spaces, Centers Well–être et Spa & Balnéo
Baby kit (bed + chair + bath), except in rentals identified with **** or Premium.
When will my account be debited?
If you have chosen to pay by credit card, the campsite will–village will debit your your bank account of a deposit of 25% at the time of confirmation of your stay, i.e.–usually within 72 hours of your booking request.
How can I check that my reservation has been registered?
A booking request confirmation message will be sent to you automatically by e-mail.
automatically by e-mail.
If you can’t find it, you can call us on 05 58 78 12 33 at
choosing option 3. Or you can connect to your customer area.
When and how do I pay the balance of my stay?
When do we pay?
The balance of your stay must be paid at the latest 30 days before your arrival at the at the campsite.
How?
In the e-mail confirming your stay, click on “View my booking details”., ou find your booking on our websitevia your customer area.
Modification or cancellation of a reservation
How can I change my booking?
You can request request a change to your your (dates, type of accommodation, options) subject to availability.
This request must be made in writing at the campsite (by post or e-mail via the Contact) no later than 15 days before the start of your stay. No No deferrals will be accepted for the following season. Failing modification, you will perform your your stay as originally booked, or cancel it in accordance with the terms of the reservation.
cancellation insurance conditions.
Any request to increase the length of your stay will be subject to availability according to availability and current rates.
Any request to reduce the duration of your stay is considered as a partial partial cancellation and will be subject to the cancellation and interruption of terms and conditions.
Can I cancel my reservation?
You can cancel your reservation at any time (with or without charge, depending on the dates). For refund details, please consult our general terms and conditions of sale.
How do I cancel my reservation?
With cancellation insurance?
1) Informus by e-mail at contact@larive.fr or by phone 05 58 78 12 33
2) To cancel your reservation, please declare your claim on the portal Declare.fr : Declare and manage your claims
In order to comply with the reporting deadlines, you must report the claim within 5 days days following the event leading to cancellation.
Without cancellation insurance?
To cancel your reservation, please contact us by e-mail at contact@larive.fr or by telephone on 05 58 78 12 33 as soon as you are aware of the event that could cancellation.
What is the cancellation guarantee?
Cancellation fees may be covered by the cancellation guarantee offered by the campsitefor a fee of 4% of the total cost of the stay (for rentals and pitches).
Before your departure, if one of the following events occurs:
– serious illness, serious accident or death of a family member,
– serious illness or death (see extension)
– complications of pregnancy before the 8th month,
– significant material damage to your own property, necessitatingt
imperatively your presence,
– redundancy
– serious damage to your vehicle during the 96 working hours preceding the
1st day of your stay, provided that–the vehicle cannot be used to get you to your
place of stay,
– cancellation or modification of vacation dates by the employer.
Why opt for the cancellation guarantee?
Cancellation cover allows you to be reimbursed for sums paid (after deducting the deductible) in a number of situations deducted) for a wide range of situations, such as serious illness, redundancy cancellation or modification of vacations, etc.
Find out more about the cover in the question: what is it?–what is the cancellation.
Loyalty program
How does the loyalty program work?
If you have any questions about the Yelloh! Plus loyalty program, please contact contact the Yelloh! Villages team directly.
Call 04.66.739.739, or e-mail yellohplus@yellohvillage.com.
You can read the terms and conditions of the loyalty program here.
Children
Are babies included in the accommodation's capacity?
YesBabies are included in the maximum capacity of the accommodation (rental or pitch).
accommodation (rental and pitch).
For rentals: the number of people indicated in the description must not be exceeded. exceeded.
For pitches: the maximum capacity is 6 people, including children and babies. included.
Is there a kids' club on the campsite? And a teen club?
Babies Club (0-3 years), Kids and Juniors Clubs (creative activities, games, sports), Teens Club July/August (13-17 years, special evenings, outings)
Are children aged 0 to 4 looked after by activity leaders?
NoOur teams of activity leaders will not take charge of children under 4 years of age. years old.
However, the campsite offers adapted facilities reserved for children under 4, without supervision. Families are responsible for supervising their children.
Pets
Are pets allowed on the campsite?
Yes, pets are allowed on the campsiteDogs are not allowed in the campsite, either in the rentals or on the bare pitches. Category 1 and 2 dogs are not permitted.
However, there will be a charge of €6 per night.
In all cases, dogs must be kept on a leash at all times. They are prohibited around swimming pools, in food shops and in buildings. buildings. Animal vaccination records must be up to date.
Other business
How can I consult the campsite map?
The map is available in the “Documents to download” section, along with the brochure. Campsite map
Are rentals equipped with heating or air conditioning?
Some rentals are equipped with electric heating or air conditioning (reversible or no). To be sure, simply consult the descriptions of our rentals on our website.
Are terraces covered?
Some of them are. To be sure, read our product descriptions carefully. rentals on our site
Do rentals come with blankets?
Yes, blankets and pillows are always provided.
What are the possible arrival and departure times?
For rentals :
Arrival from 5 pm
Departure before 10am
For pitches:
Arrival from 3 pm
Departure before 11am